Australian Professional Bodies
Understanding professional roles and making complaints about professional service providers or organisations can be complex. We are building a directory of Ombudsmen and Professional Bodies to assist you to identify who is responsible for complaint handling in a number of areas.
If you want to make a complaint to an organisation, it is worth checking whether they are a member of an ombudsman or professional body providing a complaint-handling service. There are many public and private ombudsmen and membership organisations. Their role is to review complaints and make decisions regarding a complaint against their member.
These organisations are neutral and will not take sides. You may need to supply evidence and paperwork for them to review. They will perform an adjudicative role if needed (to make a decision) or support you with managing the complaint. There are some restrictions on eligibility to use their services so ensure that you check with the organisation whether your matter is something they can handle.